1. Address for returns and exchanges:
- 2F, 14, Sinchon-ro 1-gil, Seodaemun-gu, Seoul, Republic of Korea (03785)Our products are made to order so cannot be returned, exchanged or refunded.
EXCHANGE & RETURNS
We only accept returned if there is a defective with the product.
If you find any defectives, please apply for AS through the Q&A board within 7 days from recieved date.
Requests for returns must include the order number and the photo that can be checked for the defective.
If the product is considered a defective, we will guide you through the return process to replace it with the same item.
When returning, all items (manual, accessories, etc.) must be delivered as new unused items.
In case of defective products due to our mistake, we will bear the returning shipping cost.
Return shipments without prior consent will not be accepted.
In the following cases, exchange or return are not acceptable.
• If the seller does not admit that it is defective (see note)
• If the product has been used, or the value of the product has decreased due to damage to the package or product.
• If your request for a replacement or return is received after 7 days from the delivered date.
• Damaged by the user's carelessness or simple changing mind.
A/S WARRANTY POLICY
We guarantee the warranty for our dolls as below.
Free warranty - The product is confirmed as defective after receiving the warranty application within 7 days from the delivery date.
Paid warranty - Product damaged by the user’s negligence.
* Warranty offer period has not limited. Some products may be difficult to provide warranty depending on the molds after the absolute warranty period (2 years).
* Free warranty shipping fee is paid by us, but and paid warranty shipping fee should be paid by the customer.
* Please apply for the warranty through our Q&A board.
CANCELLATION OF ORDERS
Cancellation of order will be refundable only if you cancel your order within 24 hours after payment.
But if the order is canceled due to customer's change of mind or mistake, any charges incurred during the order payment
or cancellation and refund process should be paid by the customer, and the refund amount may differ depending on the exchange rate.
Basically, made to order products cannot be canceled after 24 hours from the payment. In case of unavoidable cancellation is needed due to customer's situations,
inventory handling cost (25% of order amount) will be charged, so please make an order carefully.
Please contact us through our Q & A board if you want to cancel your order.