Thank you all for loving iMda Dolls.
We would like to let you know an important notice regarding EMS international shipping.
Due to the COVID-19 pandemic, aircraft operations around the world are reduced or suspended,
air transportation fees are increasing significantly. Also, shipping to some countries has been suspended or cancelled.
• EMS delivery available area
United States (US) China (CN) Hong Kong (HK) Singapore (SG) Philippines (*except some areas: Luzon Island)
Vietnam (VN) Japan (JP, limited in some areas) Malaysia (MY) Thailand (TH) Germany (DE) France (FR) Russia (RU)
Canada (CA) Indonesia (ID) Luxembourg (LU) Bhutan (BT) Slovenia (SI) Netherlands (NL), Slovakia (SVK)
Taiwan (TW) Mexico (MX) Brazil (BR) Saudi Arabia (SA) Switzerland (CH) Spain (ES) United Arab Emirates (AE) Chile (CL)
Kazakhstan (KZ) Qatar (QA) Poland (PL) India (IN) *Blue mark: EMS delivery areas have been added (6 Oct, 2020)
Denmark (DK) Hungary (HUN)
• EMS PREMIUM available area
Taiwan (TW) Australia (AU) Italy (IT) Netherlands (NL) New Zealand (NZ) Mexico (MX) Brazil (BR) Saudi Arabia (SA) India (IN)
Turkey (TR) Spain (ES) Sweden (SE) Switzerland (CH) Austria (AUT), Bangladesh (BGD), Belgium (BEL), Bulgaria (BGR), Egypt (EGY)
Finland (FIN), France (FRA), Greece (GRC), Ireland (IRL), Island (ISL), Macau, Malaysia (MYS), Nepal, Norway (NOR), Peru (PER),
United Kingdom (GB) And most regions not covered by EMS available area.
For safer delivery, we check the status of EMS delivery situation that changes from time to time,
and responds to the following according to the delivery area at the time of product delivery.
• Countries having difficult to ship
A) The region where delivery is available
Send out normally. (Most areas are delivered normally, but some areas may delay more than usual depending on the local situations.)
Most of the orders that are currently being keeping with a pending shipment request can now be shipped through EMS PREMIUM.
If you wish to convert to the EMS PREMIUM, please contact us through our Q&A board and we will guide you pay for additional fee.
Many customers have been requested shipping via EMS PREMIUM, and it is confirmed that all of them have been delivered safely.
B) The region where delivery suspended temporarily
If your region is suspended temporarily due to COVID-19, we will inform you by e-mail before shipping, and we will keep the parcel safely.
We will send you an e-mail when your order can be shipped.
– The dolls which you requested to hold on to us, are now keeping safely. If you would like us to send them, please contact to us through our Q&A bulletin board.
– If you are unable to receive your parcel at the shipping address due to your local situations, please request a hold on through our Q&A bulletin board before sending out.
– If you have any other inquiry related to shipping, please feel free to contact us through our Q&A bulletin board.
As the air transport supply has been reduced, the amount of cargo waiting to rise sharply,
so airlines are struggling to load more cargo in a limited space.
In the process, they’re damaged by the transportation of bulky parcel increasing compared to the weight,
So from December 15, 2020, EMS changes to apply international shipping rates from a single rate based on the weight to the larger value by comparing the weight or volume weight.
* Volume weight (g): The value obtained by converting the volume of the cargo into weight. Width x length x height (cm) ÷ 6
The shipping rate for the EMS premium is also applied as a larger value by comparing the actual weight and volume weight.
We apologize for your any inconvenience due to COVID-19.
Thank you for your understanding. We will update when where are any changes.
Thank you all. Please take care and have a lovely day!